Call Playback Users And Groups - NEC Univerge SV9100 Installation Manual

Call playback users and groups

In Configure / Organisation users have to be enabled for call playback. To give a user the ability to
playback calls, check the 'Enable Call Playback' box, to allow users to be able to export call, check the
'Enable Export of Recordings' and click OK to save any changes.
It is also possible to setup hierarchal type permissions to allow certain users to only playback calls from
their group. In the example below, the highest level group is called Sales and in that group, there is a
user called Sales Manager. The user Sales Manager can playback any calls from any calls associated
to the sub groups Telesales and Direct Sales.
The user Simon Nomis can only playback calls in the Telesales. The same principle applies to the user
Direct Sales, it can only playback calls for users in Direct Sales. Users that are assigned the role of
user can only see and playback their own calls.
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