Contacting Dell - Dell EMC ML3 User Manual

Table 2. Minimum firmware levels for common library features (continued)
Feature
Remote Logging (rsyslog)

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).
Note: If you do not have an active Internet connection, you can find contact information about your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides online and telephone-based support and service options. Service availability varies by
country and product, and some services might not be available in your area. To contact Dell for sales,
technical support, or customer service issues follow the steps that are listed:
1. Go to www.Dell.com/support.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit. The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product. The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell
Global Technical Support team.
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Dell EMC ML3 Tape Library: User's Guide
Minimum Firmware Levels Required
Library Firmware must be at 1.1.1.0-A00 or greater to
support the Remote Logging feature. Ensure that any
device drivers are at the minimum level that is required
to support the 3U library.