Siemens Maxum II Manual page 34

General Maintenance and Troubleshooting
4.6 Alarm Codes, Descriptions, and Suggested Actions
# Text
343 ! SNE %3 Method %4 Load
- Invalid Mode
344 ! SNE %3 Method %4 status
- unknown error %5
345 ! Stream Valve does not ex‐
ist
346 ! SNE %3 Write IO %4 does
not exist %5
347 ! SNE %3 Read IO %4
does not exist
348 ? SNE %3 RT chrom %4
does not exist
349 ? SNE %3 Method %4 - Write
attempted on active meth‐
od
350 ! SNE Module I/O error 0x
%3 on %4
351 ! SNE pSOS error 0x %3 on
%4
352 ! SNE pSOS Driver error 0x
%3 on %4
353 ! SNE AAI Driver error 0x %3
on %4
354 ? SNE TFTP load Error on
%3 : %4
355 ? SNE FLASH Driver Error
on %3 : %4
356 ! SNE %3 Stream/Method
%4 / %5 does not exist
357 ! SNE Method %3 - Invalid
message argument
34
Description
Invalid run/hold sent to SNE.
Unknown error from SNE method status. Reset SNE/SYSCON.
Can't find appdo or sys_do for DO set in
cycle_events. Digital Output on cy‐
cle_event may not be valid.
IO write was sent to SNE, where I/O does
not exist.
IO read was sent to SNE where the I/O
does not exist.
Realtime chromatogram request to non-
existent SNE.
An operation attempted on an attached
SNE module failed.
System Software Failure.
Driver Software Failure.
AAI custom driver failure.
TFTP load failure during download of
SNE software.
Flash Memory Failure.
Results received from SNE: Can't locate
stream/method. Deleting streams and
methods or downloading methods while
a cycle is running can cause this error.
This indicates that the SNE has an obso‐
lete software version or the messages
between the SNE and SYSCON have
been corrupted.
Action
Reset SYSCON or try placing applica‐
tion in run.
Check DO on application I/O tables to
see if the DO exists for this application
and has a normal status.
Reset SNE/SYSCON.
Check the sys_hardware table for nor‐
mal I/O status.
If any I/O is not normal, investigate the
cause.
Reset SNE/SYSCON
Check the sys_hardware table for nor‐
mal I/O status.
If any I/O is not normal, investigate the
cause.
Reset SNE/SYSCON
Check the sys_hardware table for nor‐
mal I/O status.
If any I/O is not normal, investigate the
cause.
Ignore: Alarm was removed from Ver‐
sions 4.3 and later.
Report the error number and the mod‐
ule to Customer Support.
Report the error number and the mod‐
ule to Customer Support.
Report the error number and the mod‐
ule to Customer Support.
Report the error number and the mod‐
ule to Customer Support.
Verify that TFTP server is running
Verify correct IP address
Verify correct file location
Retry TFTP load
If persistent, replace SNE.
Check sequence. Place application in
hold and then run again.
Check the SNE and SYSCON software
versions with the upgrade tool.
Reset the SYSCON and SNE.
Maxum edition II Analyzer General Maintenance
Manual, August 2018, A5E42019842001