NEC Express5800 Series Maintenance Manual page 35

Chapter 1 Maintenance
 Is option board setting correct?

Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?] The keyboard or mouse does not work
 Is the cable properly connected?

Make sure that the cable is connected to the connector on the front or rear of the server.
 Is BIOS configuration correct?

In System Utility, you can change the configuration of USB. In System Utility, from System
Configuration > BIOS/Platform Configuration (RBSU) > System Options > USB Options, check the
configuration of USB port to which the keyboard is connected.
 Are the server drivers installed?

Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are
installed.
[?] Unable to access the hard disk drive
 Is the hard disk drive supported by the server?

Operation of any device that is not authorized by NEC is not supported.
 Is the hard disk drive properly installed?

Check the hard disk drive installation status and the cable connections.
[?] The hard disk drive is failed

Be sure no loose connections exist.

Update the components, if an
- Smart Array Controller firmware
- Dynamic Smart Array driver
- Host bus adapter firmware
- Expander backplane SEP firmware
- System ROM

Be sure the drive or backplane is cabled properly.

If the drive's data cable is faulty, replace it.

If a dummy tray is attached, verify that it is attached correctly.

Run SSA and check the status of the failed drive.

Be sure the replacement drives within an array are the same size or larger.

Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.

Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated.
update is available for any of the following components:
Express5800/R120h-1E, R120h-2E Maintenance Guide
5. Troubleshooting
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