Mitsubishi Electric Melsec Q Series User Manual page 130

Warranty
For using this product, please thoroughly read the following product warranty descriptions.
1. Gratis Warranty Period and Gratis Warranty Coverage
If any failure or defect (hereinafter collectively called "failures") for which our company is held responsible occurs on
the product during the gratis warranty period, our company shall replace the product for free through the distributor at
which you purchased the product or our service company.
However, if an international travel is required for replacement, or a travel to an isolated island or remote location
equivalent is required for replacement, the actual cost incurred to send an engineer(s) shall be charged.
[Gratis Warranty Period]
The gratis warranty term of the product shall be for one year after the date of purchase or delivery to a designated
place.
Note that after manufacture and shipment from Mitsubishi, the maximum distribution period shall be six (6) months,
and the longest gratis warranty term after manufacturing shall be eighteen (18) months. The gratis warranty term of
repair parts shall not exceed the gratis warranty term before repairs.
[Gratis Warranty Coverage]
(1) The gratis warranty shall apply only if the product is being used properly in the conditions, with the methods and
under the environments in accordance with the terms and precautions described in the instruction manual,
user's manual, caution label on the product, etc.
(2) Replacement shall be charged for the following cases even during the gratis warranty period.
1) Failures occurring due to your improper storage or handling, carelessness or fault, and failures arising from
the design contents of hardware or software you use.
2) Failures arising from modification you performed on the product without prior consent of our company.
3) Failures occurring in the event that the product is assembled into the device you use and that are
acknowledged as avoidable if the device is equipped with a safety mechanism that comply with the legal
regulations applicable to the device or with functions/architecture which are considered as necessary to be
equipped under conventions of the industry.
4) Failures due to accidental force such as a fire, abnormal voltage, etc. and force majeure such as an
earthquake, thunderstorm, wind, flood, etc.
5) Failures due to matters unpredictable based on the level of science technology at the time of product
6) Other failures which are beyond responsibility of our company or which you admit that our company is not
held responsible for.
2. Fare-Paying Repair Period after Production Discontinued
(1) The period our company may accept product replacement with charge shall be seven (7) years after production of
the product is discontinued.
Production stoppage shall be announced in the technical news, etc. of our company.
(2) The product (including spare) cannot be supplied after production is discontinued.
3. Exemption of Compensation Liability for Opportunity Loss, Secondary Loss, etc.
Our company shall not be liable to compensate for any loss arising from events not attributable to our company,
opportunity loss and lost earning of the customer due to failure of the product, and loss, secondary loss, accident
compensation, damage to other products besides our products and other operations caused by a special reason
regardless of our company's predictability in both within and beyond the gratis warranty period.
4. Change of Product Specifications
Please be advised in advance that the specifications described in catalogs, manuals or technical materials are
subject to change without notice.
5. Application of Products
(1) For use of our general-purpose sequencer MELSEC-Q series and Energy Measuring Unit QE81WH, they shall be
used for a purpose which shall not lead to a material accident even when a failure or malfunction of the sequencer
occurs, and a backup or fail-safe function shall be implemented systematically at external of the device in the
event of a failure or malfunction.
(2) Our general-purpose sequencers are designed and manufactured as general-purpose products which are
targeted for general industry applications. Therefore, use of the sequencer for purposes in nuclear power plants
and other power plants of each electric power company which greatly affect public, or for purposes in each JR
company and the Defense Agency requiring a special quality assurance system shall be excluded from its
applications.
However, the sequencer may be used for such purposes if the customer acknowledges that it should be used for
limited purpose only and agrees not to require special quality.
Also, if you are considering to use this device for purposes that are expected to greatly affect human life or
property and require high reliability especially in safety or control system such as aviation, medical care, railroad,
combustion/fuel device, manned carrier device, entertainment machine, safety equipment, please consult with our
service representative to exchange necessary specifications.
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