Mitsubishi Electric MELSEC iQ-R Series User Manual page 280

Symptom
The log cannot be accessed by the
settings tool of the SECS/GEM
communication software.
An SECS error message is
generated.
A 'Memory insufficient.' message is
displayed by SECS/GEM
communication software setting tool.
Converting a project to an
RD55UP12-V project fails.
10 TROUBLESHOOTING
278
10.1 Troubleshooting by Symptom
Check item
Are the log output settings
configured?
Is the log output trigger ON before
SECS/GEM communication software
starts?
Is the mode switch of the C Controller
module "STOP"?
Are the connection destination
settings incorrect?
The C Controller module or C
intelligent function module time is
offset
The settings tool is not installed on
the personal computer
Are too many log files created?
Is the online relay ON?
Is the SECS/GEM communication
software setting tool being used when
the personal computer is under a
high load?
Is the SECS/GEM communication
software consuming a large amount
of virtual memory?
Is the conversion attempted from a
project created in the setting tool with
the version 1.34L or earlier?
Corrective action
Browse to [Log]  [Log Output Setting], and then check the settings to output
the log.
For log output settings, refer to the following:
Page 154 Log Output
When log aggregation is to be controlled by the log output trigger, use the CIM
Control READY relay, make sure that SECS/GEM communication software
has started, and then switch on the log output trigger.
For log output trigger settings, refer to the following:
Page 154 Log Output
If the mode switch of the C Controller module is "STOP", SECS/GEM
communication software cannot output the log.
When SECS/GEM communication is used, always set the switch to "RUN".
Make sure that the entries of the IP address, username, and password of the
connection destination are correct.
The time information of the log data is dependent on the time of the C
Controller module or C intelligent function module.
Check the time of the C Controller module or C intelligent function module,
and then specify the referenced time.
For the method to access the log using the settings tool, refer to the following:
Page 162 Log view
When settings are configured at [Log]  [Log Output Setting]  [Device
Display Setting] to display the log on the equipment display, a text-format log
file (*.log) is output under the "Log output destination/GOT/" folder.
The text-format log file can be acquired and accessed via FTP.
Furthermore, it is possible to use the display register to access the content of
the text-format log file at the equipment display, etc.
For details on the text-format log file, refer to the following:
Page 168 View the log on display device (GOT)
Check the output destination of log files and check if too many log files (.log)
exist in the destination.
If too many log files exist, logs cannot be referred to because it takes time to
read the files.
An output destination of log files can be set in "Log Output" by selecting [Log]
 [Log Output Setting]  [Common Setting].
Normally, one folder can store up to 100 files or less.
If too many log files are stored in a folder, logs cannot be referred to using the
[Update View] button of the log view function.
Copy log files onto a personal computer via FTP, and read logs using the
[Load] button of the log view function.
A log file is named as shown below.
• SECS logs: S*.log
• Programmable controller log: P*.log
• User log: U*.log
SECS/GEM communication software manages the online state, and
establishing an S1F1/2 transaction establishes an online state, and the online
relay is switched ON.
During an offline state, messages other than S1Fx cannot be sent.
For the settings of the online relay, refer to the following:
Page 99 CA status
Close unnecessary applications to reduce the load of the personal computer
before using SECS/GEM communication software setting tool.
Check the device assignment settings.
Do not configure devices that will not or cannot be used.
Furthermore, when the number of bit devices (word count) is configured,
make sure the entered value is the word count.
For details on device assignment settings, refer to the following:
Page 78 Device Assignment
Convert a project to be converted so that its version is 1.35M or later.
For details on the conversion method between module types, refer to the
following:
Page 45 Conversion