When The Service Call Error Occurs; Troubleshooting; You Cannot Print - Epson Stylus Pro 11880 User Manual

User's Guide

When the service call error occurs

A service call error occurs when:
❏ The carriage lock is not removed from the print head.
❏ The power cord is not plugged properly into the electrical outlet or the power connector of the
printer.
❏ An fatal error has occurred.
When a service call has occurred, SERVICE CALL ERROR NNNN appears and the printer stops printing. Turn
off the printer, and check if the carriage lock is removed. If it is removed, then check that the power cord
is plugged properly into the electrical outlet or the power connector of the printer. Plug the power cord
properly and then turn on the printer. If the service call error is cleared, you can continue to use the
printer. If the same service call error is displayed on the LCD panel, contact your dealer for assistance.
Tell them the service call code is "NNNN".

Troubleshooting

You cannot print (because the printer does not work)
Cause
The printer does not turn on.
The printer driver is not
installed properly (Windows).
What to do
Is the power cord plugged into the electrical outlet or the printer?
Make sure the power cord is securely plugged into the printer.
Is there any problem with the electrical outlet?
Make sure your outlet works by trying to connect the power cord of another
electric product.
Is the printer icon in the Printers and Faxes or Printers folder?
❏
Yes
The printer driver is installed. Check the port, as described in the next
item.
❏
No
The printer driver is not installed. Install the printer driver.
See "Installing the Printer Driver and Software" in the Unpacking and
Setup Guide.
Does the printer port setting match the printer connection port?
Check the printer port.
Click the Ports tab in the printer driver's Properties dialog box, and check the
printer port.
❏
[USBxxx] (x stands for the port number) for the USB connection
❏
A correct IP address for the network connection
If it is not indicated, the printer driver is not correctly installed. Uninstall the
printer driver and reinstall it.
See "Uninstalling the printer driver" on page 59.
Problem Solver 156