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8
Troubleshooting
8.1
Paper Jams
When a paper jam occurred, the machine stops and an alarm beeps. A message is also displayed on
the touch panel display. Follow the instructions displayed to remove the jammed paper.
Gently remove the paper to avoid it to be torn. If the paper is torn, remove all the torn pieces, making
sure that none remain inside the machine.
If a paper jam message appears again after you have cleared the paper jam, another paper jam may
be occurred in some other parts of the machine. Clear this by following the message.
When the paper jam is cleared, printing is resumed from the point when the paper jam occurred.
CAUTION
Do not forcibly remove paper or shreds jammed inside the machine.
Do not attempt to remove a paper particularly wrapped around the fusing unit or the heat
roller. Otherwise, it may cause injuries or burns. Switch off the product immediately and
contact your local representative.
Important
When a paper jam occurred, if you pull out a paper tray without checking the paper jam location, the
jammed paper may be torn and the pieces may remain inside the machine. This may cause machine
malfunctions; therefore, always check where the paper jam occurred first.
Clear the paper jams while the machine is powered on. If you turn off the machine, all data stored on the
memory of the machine will be erased.
Note
If any piece of jammed paper remains inside the machine, the paper jam message will not disappear from
the touch panel display.
Do not touch components inside the machine. This may cause print defects.
Tray 1 and Bypass Tray
1.
Remove any paper from the Bypass Tray.
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8 Troubleshooting
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