Table of Contents
Advertisement
Cooktop Problems
Problem
Surface element is
too hot or not hot
enough.
Surface element does
not heat or does not
eat evenly.
Control for the cook-
ing zone does not
work.
Areas of discoloration
with metallic sheen on
cooktop surface.
Scratches or abrasions
on cooktop surface.
Metal marks on the
cooktop.
Brown streaks or
specks on cooktop
surface.
Cause / Solution
Incorrect surface control setting. Adjust power level setting.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only fl at, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cookware
materials and weight of the material aff ect heating. Heavy and medium-weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easi-
ly.
Incorrect cookware used. See "Pan Sensing" on page 16.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See
"Pan Sensing" on page 16
More than one control was pressed at a time. Make sure that when you try to
configure the control, nothing is touching another control
Mineral deposits from water and food. Remove them using cooktop cleaning
creme applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Coarse particles such as salt or hardened soils between cooktop and utensils
can cause scratches. Be sure the cooktop surface and bottoms of utensils are
clean before use. Small scratches do not affect cooking and will become less
visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Buff with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic
surface. Buff with a non-abrasive cloth or sponge. For more information, see
"Cooktop Maintenance" on page 46.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see "Cooktop Maintenance" on
page 46.
Before You Call
.
53
Advertisement
Table of Contents
