Print Quality Problems - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

Print media misfeeds or multiple feeds occur in the tray
1 or single sheet feeder.
The envelope is creased after printing.
Page breaks in unexpected places.
Print media does not stack neatly in the output bin.
Cannot perform manual duplex printing.
Cannot print from the tray 1 because the print media in
the tray is curled.
Print Quality Problems
NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool.
For information on how to use the operator panel and Dell Configuration Web Tool, see
Tool".
The entire output is too light.
Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
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2. Replace the toner cartridges as necessary.
Is the problem resolved?
If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
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2. Ensure that the On check box is not selected.
Is the problem resolved?
Disable the Toner Saving Mode in the printer driver.
3 1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected.
Is the problem resolved?
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change
the plain paper to thick.
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1. On the Paper/Output tab, change the Paper Type setting.
Is the problem resolved?
Fan the print media before loading it in the tray 1.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides of the print media sources are adjusted correctly.
Ensure that the tray 1 is securely inserted.
Do not overfill the print media sources.
Do not force print media into the single sheet feeder when you load it; otherwise, it may skew or
buckle.
Ensure that the print media is not curled.
Load the recommended print side correctly for the type of print media you are using. See
Print Media in the Tray 1" for more information.
Turn the print media over or around and try printing again to see if feeding improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print media.
Load a print media source only when it is empty.
Wipe the retard rollers in the tray or single sheet feeder with a cloth that is slightly dampened with
water.
Make sure that the envelope is loaded in the tray 1 or single sheet feeder as instructed in
Envelopes" or "Loading an Envelope".
Increase the value for Time-Out on the operator panel, the Tool Box, or Dell Printer Configuration
Web Tool.
Turn the print media stack over in the tray.
Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the Paper/Output tab in
the printer driver.
Load the print media into the single sheet feeder.
"Understanding the Menus" and "Dell Printer Configuration Web
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