Reporting Shipment Damage; Returning Equipment; Using Anti-Static Protection - Fujitsu TeamPoS 3000 XL Installation & Maintenance Manual

TeamPoS 3000 XL and XL
4.2

Reporting Shipment Damage

If any damage is detected, it is both the recipient's and the carrier's responsibility to
note the damage. Follow all applicable policies and procedures for notifying the
carrier, management, and Fujitsu Transaction Solutions of the damage, and for
filing damage claims.
Please note that all components are packaged separately. Keep the packaging in
case it is necessary to return any of the components.
4.3

Returning Equipment

All equipment returned to the factory must be packed in either the original
container or a substitute container of equal strength and durability. Packing
material, about 76.0 mm (3.0 inches) thick, should surround all protruding edges,
switches, and surfaces. Parts shipped in a package separate from the unit must also
be repacked and included in the return. Each return must include the following
information:
•
Description of the equipment defect
•
RMA number (received from Customer Care representative)
•
Order number
•
Date received
•
Name, address, and phone number of the person making the return
4.4

Using Anti-static Protection

When installing and disassembling equipment, one must follow anti-static
protection procedures. All controllers, terminals, peripherals, and boards are
susceptible to damage due to electrostatic discharge. Insufficient anti-static
protection when handling boards causes failure, degraded operation, and reduced
reliability.
Caution: Avoid touching connector pins on data cables or units. Touching
D900000145
2
exposed connector pins could cause a discharge into the circuitry
resulting in failed components.
Issue 3
Site Preparation
4-2