NEC Express5800 Series User Manual page 246

7-8 Troubleshooting
Windows Server 2003, Enterprise Edition Error Messages
If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition
starts, the screen of the display unit turns blue and displays detailed error messages.
The screen
background is "blue".
Take notes of the messages displayed on the screen, and call your contact NEC Corporation of
America's Technical Support or your authorized Sales agent.
.
If a fatal error occurs, the server automatically executes a memory dump process saving the memory
dump data on the system drive (see the end of this chapter). Technical support may ask you to
provide this data.
IMPORTANT:
you restart the system after a STOP or system error has occurred. Ignore the message and start
the system.
If an error such as a stop error of the OS occurs, the normal dump function may run instead of
the quick dump function depending on the system status. However, the memory dump file can
be used for failure analysis equivalent to that of the quick dump function.
TIPS:
Before copying the file into a medium, start the Event Viewer to confirm that the Save
Dump event log is included in the system event logs and the memory dump has been saved.
The following message may be displayed during usage.
"Your system is low on virtual memory. To ensure that Windows runs properly, increase the
size of your virtual memory paging file. For more information, see Help."
When this message is displayed, extend a physical memory following the procedure below.
1.
Add a physical memory
2.
Change the configuration of the paging file (Change more than < physical memory
capacity × 1.5 >)
The system also displays a warning message if an internal device or peripheral equipment (e.g.,
disk, network, or printer) encounters an error. Take note of the message, and contact NEC
Corporation of America's Technical Support or your authorized Sales agent.
.
S TOP: C0 0 0 0 2 1 A (FATAL S YS TE M ER ROR)
Th e Win d o ws lo g o n pro c e s s .. Sy s t e m pro c e s s t e rm i na t e d.
Un e x pe c t e dly wi t h a s t at u s of 0 x 0 0 0 0 0 0 0 1
(0 x 0 0 0 0 0 0 0 0 0 x 0 0 0 0 0 0 0 0 ).
Th e s y s t e m ha s be e n s h u t d o wn .
c ras hdu m p : i n it ia lizi n g m i n i po rt driv e r
c ras hdu m p : du m pi n g ph y s i c al m e m o ry t o di s k
A message may appear indicating that virtual memory is insufficient when