JVC VN-H37U Instructions Manual page 124

Others
Troubleshooting (continued)
Symptom
I cannot receive an alarm via
TCP/UDP.
Multicast videos do not play.
Videos set to be exported are
not saved to my computer.
124
Possible Causes and Actions Taken
● Multicast streaming may be blocked by the
Windows 7 Firewalls. In that case, you can go
through the firewalls as follows.
A
Select [Start] - [Control Panel] - [System and
Security].
B
Open [Check firewall status] under [Windows
Firewall].
C
Open the [Advanced] menu and select
[Inbound Rules] - [New Rule].
D
In [New Inbound Rule Wizard], select AportB
in [Rule type].
E
In [Protocols and Ports], enter the port
number for ASpecific local portsB.
F
Selects AAllow the connectionB in [Actions].
G
Selects applicable conditions in [Profile].
H
Register an arbitrary character string for the
ANameB in [Name].
If your computer has multiple network cards, disable
the network cards to which the camera is not
connected.
You can perform this as follows.
A
Select [Start] - [Network Connections].
B
Right-click on the connection(s) not used for
the camera, and select "Disable".
When using Windows 7 or Windows Vista for your
OS, run Internet Explorer as an administrator.
You can perform this as follows.
A
Right-click Internet Explorer.
B
Select [Run as administrator].
Reference
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A Page 100
A Page 100