Acd Group And Agent Assignments - NEC SL1100 Programming Manual

SL1100
Level:
SA
(This Program is available for V1.5 or higher)
Description
Program
In Program 41-02 : ACD Group and Agent Assignments, to set the name of Abbreviated Dial Group
41 Name. for each ACD extension number, assign an ACD Group (01 ~ 02). An ACD Group number is
assigned to each Work Period number (1 ~ 8).
The assigned extension works as an ACD agent extension in the following cases:
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.
• An extension transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DID/DISA number which is assigned as an ACD pilot number.
Input Data
Item
No.
01 ACD Group No.
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
2-364

41-02 : ACD Group and Agent Assignments

Extension Number
ACD Work Period Mode Number
Item Input Data
0 ~ 2
0 = No Setting
Program 41 : ACD Setup
Up to eight digits
01 ~ 08
Description
Designate for each incoming trunk, wheth-
er or not Night Announcement Service is
assigned.
Program 41 : ACD Setup
ISSUE 4.0
Default
0