Acd Options Setup - NEC SL1100 Programming Manual

ISSUE 6.0
Level:
SA
(This Program is available for V1.5 or higher)
Description
Use Program 41-14 : ACD Options Setup to set various options for ACD Groups. When you set an
option for an ACD Group, the setting is in force (if applicable) for all agents in the group. The chart
below shows each of the ACD options, the entries available, and the default entry.
Input Data
ACD Group No
Item Item
No.
02 Automatic Wrap Up
Mode
03 ACD Priority for Over-
flow Calls
04 Automatic Answer at
Headset
06 Call Queuing after
2nd Announcement
07 Automatic Off Duty
for SLT
08 ACD Off Duty Mode
09 Automatic Wrap Up
End Time
10 ACD No Answer Skip
Time
12 Start Headset Ear
Piece Ringing (for
SLT)
Programming Manual
Program 41 : ACD Setup
Input Data
0 = After wrap up the Enable/Disable Automatic Wrap Up mode.
mode key is pressed.
(Manual)
1 = After call is finished
automatically. (Auto)
0 = Own group priority Determines whether the ACD group
1 = Priority order by Pro- should use its own priority assignment or if
gram 41-03-03 it should follow the priority assigned in Pro-
gram 41-03-03.
0 = Off Enable (1)/Disable (0) Automatic Answer
1 = On for agents using headsets.
0 = Enable (Yes) Determine whether the caller should hear
1 = Disable (No) the 2nd Delay Announcement and then be
taken out of queue (1), or be placed back
into queue (0).
0 = No change to Off Enable (1)/Disable (0) Automatic Off Duty
Duty mode (rest) mode for agents with single line tele-
1 = Change to Off Duty phones.
mode automatically
(Skip)
0 = Cannot receive inter- Enable (1)/Disable (0) the agent's ability to
nal call receive internal calls in ACD Off Duty
1 = Can receive internal Mode.
call
0 ~ 64800 (seconds) Input the time the agent is in Automatic
Wrap Up End Time when Wrap key is
pressed, or automatically put into Wrap
mode.
0 ~ 64800 (seconds) Set the time a call to the ACD Group rings
an idle extension before routing to the next
agent.
0 ~ 64800 (seconds) Set the ringing start time for the headset
ear piece on a single line telephone.

41-14 : ACD Options Setup

01 ~ 02
Description
SL1100
Program
41
Default
0
0
0
0
0
0
0
10
0
2-377