Checking Logs for RTDB Services
2.
Final solution will be to restart the Basic history service from service structure for
both 800xA History Embedded Data Collector Nodes .
Checking Logs for RTDB Services
Navigate to D:\RTDBData\Diag Folder. The Diag folder includes RTDB service
related logs.
800xA History Re-installed
Whenever 800xA History Server is re-installed, run the following batch file on all
800xA history nodes i.e., History Server and Embedded Data Collector Nodes as a
part of post installation step.
App_AcceptVtrinServerKeyChangesForServices.bat".Path for the
file is " <RTDB Drive>:\Application\bin
78
Check which basic history service is active for that particular client node (for
the active basic history service provider a Green signal will be indicated in the
service provider status). Try to switch the service provider to other dcn node
and check whether trend works.
Section 6 Diagnostics and Troubleshooting
2PAA107563-600 B