Panasonic KX-T336 System Reference Manual page 282

(3) Music on Hold is sent to the caller in the
queue until a group member answers it.
(Example)
In the following case, Music on Hold is sent to
the caller, during 4T (60 seconds) interval.
O1W → 4T
Sends Music on Hold
3-D-14
(40993)
Timetable operation examples
(Example 1) O1S → 4T → 2T → O2S → TR
(1)
UCD Group
(1)The caller hears OGM1, if available.
(Example)
Sorry, all lines are busy.
Please wait a moment
• What if OGM1 is busy?
Steps (1) and (2) will be skipped.
The caller hears OGM2, if
available (Go to Step 3).
If "O1W" is used instead of "O1S,"
the caller first hears ringback tone
and then will hear OGM1 as soon
as it becomes available (Go to
Step 2).
• What if OGM1 is Out of Service?
Steps (1), (2) and (3) will be
skipped. The caller is directly
transferred to the Overflow
destination (Go to Step 4).
(2)The caller hears Music on Hold for
90 seconds (4T + 2T).
(3)The caller hears OGM2.
(Example)
Sorry, all lines are still busy.
Calling the Operator.
(4)The caller is transferred to the
Overflow destination (Operator or
covering extension).
Note:
• During steps (1) through (3), the
caller will be connected to a UCD
group member as soon as
anyone of members becomes
available to answer the call.
(2) (3) (4)