Hitachi AMS 2100 Hardware Manual page 243

Table 8-1: Problems and Solutions (Continued)
Symptom
Navigator 2 does Communication failure with
not start host or management
console
Corrupt Navigator 2
installation
Navigator 2 does Incorrect communication
not run setting: Negotiation
Incorrect value set for the
IP address, subnet mask,
or default gateway of array
Communication failure with
host or management
console
Hitachi AMS 2100/2300 Storage System Hardware Guide
Possible Cause
•
•
needed.
•
LEDs section in this table.
•
needed.
•
console meets the minimum requirements described
in
•
•
the
•
•
Environment (JRE) version 1.6 (update 2) installed.
This is a free download from
javase/downloads/index.jsp.
•
need to reinstall the Navigator 2 software.
Reinstall Navigator 2. See
Check the negotiations settings on the management
console, and array. Make sure they are the same.
The default value for the negotiation is Auto.
Set a suitable value for the customer's environment
for the IP address, subnet mask, and default gateway
of array.
[IPv4 default value]
controller #0:
IP address:192.168.0.16
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
controller #1:
IP address:192.168.0.17
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
[IPv6 default value]
controller #0:
IP Address:Auto
controller #1:
IP Address:Auto
1. Check and reset communications settings.
2. See next section in this table.
Troubleshooting
Action
Check and reset communications settings
Check and reconnect LAN cables. Replace if
Check LEDs and take appropriate action. See the
Check and restore power to equipment as
Be sure the computer acting as the management
Prerequisites
.
Check the settings of your browser.
Verify that the correct IP address was entered in
browser
address field.
Verify that the Navigator 2 server is working.
Verify that the host has Java Runtime
If these steps do not fix the problem, you may
http://java.sun.com/
Chapter 7, Configuration.
8–3