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S
S
940A U
ELEC
ET
Answering Multiple Calls
Handling
multiple calls
Soft park
answering
procedure
Maximum
parked calls
Soft park
retrieval
procedure
HCXTD860, Rev. A01, September 2001
G
SER
UIDE
As an attendant operator, it is very likely that you handle
multiple calls. During busy hours, you can use the
<SFPK> (soft park) key to remove calls from your CAPs
to ensure that at least one CAP is free for answering calls
and another for placing calls. See
for instructions on using soft park and other hold features.
To answer calls using the <SFPK> key:
1
If you're talking on a call and other calls are waiting,
press <SFPK> to place the active call on hold.
2
The active CAP goes idle and the <SFPK> key winks.
3
Press <ANS> (or the appropriate answer key) to
answer the next call.
You can place up to ten calls on the <SFPK> key.
To retrieve calls from soft park:
1
Press the winking <SFPK> key.
2
When multiple calls are held, continue pressing the
winking <SFPK> key until it goes dark.
Soft-parked calls are retrieved in first-in/first-out
order.
A
M
NSWERING
ULTIPLE
"Holding"
C
ALLS
on page 2-22
2-19
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