Answering Multiple Calls - Hitachi SelecSet 400A User Manual

A M
NSWERING ULTIPLE

Answering Multiple Calls

Using the soft
park key
Procedure
1-30
C
ALLS
As an attendant operator, you probably handle multiple
calls. During busy hours, use the soft park <SFPK> key to
remove calls from your CAPs to ensure that at least one
CAP is free for answering calls and another for placing
calls.
To answer calls using the soft park key:
1
If you're talking on a call and other calls are waiting,
press <SFPK> to place the active call on hold.
2
The active CAP goes idle, and the <SFPK> key
winks.
3
Press <ANS> (or the appropriate special answer key)
to answer the next call.
Note: You can place up to 10 calls on hold on the
<SFPK> key. To retrieve calls from soft park,
press the winking <SFPK> key. When multiple
calls are held, continue pressing the winking
<SFPK> key until it goes dark. Soft-parked calls
are retrieved in first-in/first-out order. See
"Holding Multiple Calls (Soft Park)"
on page 1-34 for more on soft park.
S S 400A U
ELEC ET
HCXTD830, Rev. A01, July 2001
G
SER UIDE