Getting Help; Troubleshooting Tables - Hitachi AMS 2000 Series Service Manual

Getting help

If you have difficulty with any of the procedures included in this chapter, or
if a procedure does not provide the answer or results you expect, please
contact the Hitachi Data Systems Customer Support team. See the
help section in the Preface of this manual.

Troubleshooting tables

Table 6-1
described in this chapter. The solutions include flowcharts and other
instructions to assist you in solving these problems.
Symptom
Missing or • Packing error
damaged parts
• Shipping damage
A failure other No power to host and/or
than an array array
failure occurs
Communication failure with
host
Array or part has Array or part has failed
failed
An unidentified Software failure
failure has
occurred
6–2
lists common problems and their solutions. Detailed solutions are
Table 6-1: Problems and Solutions
Possible Cause
If any of the contents listed on the packing list that is
included with the unit are missing or damaged,
contact your place of purchase.
1. Check that the host and the array are turned on.
2. Ensure that power cables to the equipment are
3. Ensure that the power source is operational.
1. Verify that the port activity LEDs on the Fibre
2. Check the LUN Manager, mapping and LUN
1. Start Navigator 2. If it fails to start, see Navigator
2. Go to the Explorer pane and select Resources >
3. In the Array List window, check for a failed array.
4. From the Alerts screen, click Details to check for
5. Read any detailed information about the failed
6. If the failed component is a drive, order a
1. If using preinstalled software (see Features and
2. Turn off the AMS 2100/2300 array. Verify that the
3. Turn on the AMS 2100/2300 array and verify that
4. If these steps do not resolve the problem, see
Troubleshooting
Hitachi AMS 2000 Family Storage System Service Guide
Action
connected.
Channel data ports being used are is ON. If not,
try a different Fibre Channel data port.
settings.
2 does not start on page 6-8.
Arrays.
If you find one, select Components > Trays.
additional failed parts.
part.
replacement drive from the Web Portal at
support.hds.com.
Benefits in Chapter 1 in the Hitachi AMS 2100/
2300 and AMS 2500 Hardware Guides. Refer to
the documentation for that product.
front panel Power LED goes OFF. If the Power LED
is ON, disconnect both power cables and verify
that the front panel Power LED is OFF.
the Ready LED goes ON.
Array or part has failed, above.
Getting
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