Hitachi AMS 2000 Series Service Manual page 169

NOTE: If Navigator 2 cannot access The array, the array may be turned
off or there may be a network failure between Navigator 2 and the array.
See Table 6-1:Problems and Solutions, on page 6-2
4. If you received an email about the failure or used SNMP to detect the
failure, check that the hardware serial number in the email/SNMP
matches the one on The array (see
5. Check the status column of the system that matches the hardware serial
number checked in the previous step.
• Normal = The array is operating normally. The fault may have
occurred between the array and the host. See "A failure other than
an array failure occurs" in
page 6-2.
• --- = Navigator 2 cannot access The array. The MAIN SW switch
may be set to the OFF position or a network failure may have
occurred between the host and the array. See "Navigator 2 cannot
communicate with the array" in
on page 6-2.
6. From the Arrays area shown in
When the next screen appears, click either Alerts & Events in the Array
List window or Check for Errors in the Common Array Tasks area. In
the Alert Parts tab, check for the failed part, such as a disk drive (see
Figure 6-4).
• If a disk drive is shown, replace the drive. See Replacing a disk
drive on page 4-8.
• If The array is shown, the array is faulty and should be replaced.
• If neither appears in the failure list window, a software failure may
have occurred. See "Unidentified failure has occurred" in
1:Problems and Solutions, on page
Figure 6-4: Example of the Failure Parts List Tab
Hitachi AMS 2000 Family Storage System Service Guide
Figure 6-3 on page
Table 6-1:Problems and Solutions, on
Table 6-1:Problems and Solutions,
Figure 6-3, click the name of the array.
6-2.
Troubleshooting
for more information.
6-10).
Table 6-
6–11