Generating Log Files - Panasonic ISE SMART CONNECT KNX Product Manual

11.1 Generating log files

Support uses log files to obtain information to help analyse your problem. You generate these log files
via the device website and download them as a ZIP file.
You configure the scope of the information contained in the log files using the logging mode.
Changing logging mode
Requirement: The device website is open
1. On the <<Device status>> page in the <<System configuration>> area, select the corresponding
button for <<Logging mode>>.
<<Simple>>
<<Extended>>
<<Extended>> logging mode has a negative influence on performance. Only activate
this mode if Support requests the extended log files.
Deactivate this mode again as soon as you have generated the log files.
2. Confirm the confirmation prompt.
Generating log files
Requirement: The device website is open
Our support may ask you to configure the logging mode.
1. Select <<System>>
2. The log files are compiled and downloaded as a ZIP file.
ISE SMART CONNECT KNX Panasonic
© 2019 ise Individuelle Software und Elektronik GmbH
►
Calling up the start screen, p. 21.
Basic information is collected.
Detailed information is collected.
►
Calling up the start screen, p. 21.
→ <<Download log file>> in the menu bar.
Troubleshooting
1-000C-000
S. 59 / 69