Group Call Distribution - Panasonic KX-TDA30 Features Manual

1.2 Receiving Group Features
1.2.2.2

Group Call Distribution

Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) (→ Maximum
Number of Agents [632]) are busy with calls. When incoming calls exceed the number of available
extensions, calls enter a queue (→ 1.2.2.3 Queuing Feature).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group
(→ Incoming Call Distribution Group Distribution Method [624]).
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
48 Feature Guide
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Received
the last call.
An idle extension is searched for using the preprogrammed order for
the group.
1st Priority
Extn.
A
Always starts searching from
the first assigned extension.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension
in the group (→ Incoming Call Distribution Group Delayed Ringing
[621]). The call can be answered by pressing the flashing button even
if no ring or a delayed time is set.
Extn.
Extn.
A
Rings immediately simultaneously.
Description
Extn. Extn.
B C
Starts searching from
extn. B. (Skips extn. A.)
2nd Priority 3rd ....
Extn. Extn.
B C
Extn.
Extn.
B C
Delayed Ringing:
Rings after a
specified time delay.
Extn.
D
Extn.
D
D