Conference Control - Huawei TE30 User Manual

HUAWEI TE30 Videoconferencing Endpoint
User Guide
Problem

12.6 Conference Control

Table 12-6
conference control.
Table 12-6 Methods for troubleshooting conference control problems
Problem
While the TE30 is in
use during a
conference, you
cannot view the
desired site.
Issue 01 (2013-03-27)
Possible Cause
l Your site is set to pay for the
conference but does not
have sufficient account
balance.
l Another site is set to pay for
the conference but does not
have sufficient account
balance, or account number
or password entered is
incorrect.
Multiple conferences are
currently being held while port
resources on the
videoconferencing system are
insufficient.
lists the troubleshooting methods for common problems you may encounter during
Possible Cause
A site in the conference is being
broadcast, and all the sites must view
that site except the chair site and
broadcast site.
A site is having the floor, and non-chair
sites cannot view other sites.
The chair site has enabled the Voice
Activation function.
No video is sent from the site you wish
to view.
The View Site function is restricted on
the RM.
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12 Troubleshooting
Solution
Enter the correct account number
and password and top up the related
account.
Wait until the resources are
available. Alternatively, reduce the
number of sites attending the
conference and then add sites as
required after the conference is held
successfully.
Solution
Ask the chair site to stop site
broadcast.
Ask the chair site to enable
the discussion function.
Ask the chair site to disable
the Voice Activation
function.
Ask the related site
administrator to
troubleshoot the site video.
Contact the
videoconferencing system
administrator to resolve this
problem.
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