Troubleshooting - Epson AcuLaser CX37DN Series User Manual

Symptom Cause
Media is The media is not correctly
misfeeding. positioned in the tray.
The number of sheets in the tray
exceeds the maximum allowed.
The media guides are not
correctly adjusted to the media
size.
Warped or wrinkled media is
loaded in the tray.
The media is moist from
humidity.
Envelopes are loaded in Tray 2, 3.
Labels, postcards, thick stock,
letterhead or glossy media are
loaded in Tray 3.
Custom-sized media is loaded in
Tray 3.
The recommended label sheet is
facing the wrong way in Tray 1.
Envelopes are facing the wrong
way in Tray 1.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
The media feed roller is dirty.
Epson AcuLaser CX37 Series
Solution
Remove the misfed media and reposition the media
properly in the tray.
Remove the excess media and reload the correct number of
sheets in the tray.
Adjust the media guides in the Tray 1 to match the size of the
media.
Remove the media, smooth it out, and reload it. If it still
misfeeds, do not use that media.
Remove the moist media and replace it with new, dry media.
Envelope must be loaded in Tray 1 only.
Special media must be loaded in Tray 1 or 2.
Custom-sized media can be loaded in Tray 1 or 2.
See "Print Media" on page 88.
Load the label sheets according to the manufacturer's
instructions.
Load the envelopes in Tray 1 with the flaps facing up.
If the flaps are on the long edge, load the envelopes with the
flap edge toward the machine and the flap side facing up.
Use Epson-approved media.
See "Specifications" on page 88.
Clean the media feed roller.
For more details, refer to "Media Rollers" on page 192.
Printer/Copier/Scanner User's Guide

Troubleshooting

220