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9153A-6
SERVICE
NOTE
Supersedes:
9153A
APPLIES
TO:
All
Units:
X
Immediately:
At
PH/Normal
Call:
On Failure:
X
Information
Only:
Disc
Drive
WARRANTY:
EXTENDED
Serial number:
LABOR:
si
All
PARTS:
x
TRAVEL:
50
Hz
Interference
from
9153A
Return for Update:
Use as is:x
Transformer
to
Display
of
Touch
Return
for Salvage:
See
Text:
Screen
II
cen
NTE
March 1 1986
Situation:
The
CRT
refresh
rate
of
the
Touch
Screen
II makes
it very
susceptible
to
in-
terference
when
used
in countries
with
50 Hz
power
line
frequency.
The
9153A
can
cause
CRT distortion
when
used with
the Touch
Screen
II in these
countries.
Solution:
A new
transformer,
which
reduces
distortion
of the Touchscreen
II CRT,
is being
used
in
units
which
have
the 50 Hz
power
option.
The
9153A
Serial
Number
prefix
will
not
be changed
because
all
units
will
not
use
this
transformer
immediately.
Option
903
(U.S.
power
cord)
will
continue
using
the
original
transformer
to
reduce
scrap
at GLD.
HP Part
Number
of
original
transformer
= 9100-4419
(Possible
distortion
in
50 Hz
applications)
HP Part
Number
of new
transformer
= 9100-4488
If a customer
complains
of CRT
distortion
on
the
TouchScreen
II
in
areas
with
50 Hz
power,
replace
transformer
PN
9100-4419
with
PN 9100-4488
after
verifying
the 9153A
as
the
source
of
the
interference.
Warranty:
Greeley
Division
will
accept
1 hour
labor
and
parts
cost
when
a
customer
com-
plains
of CRT distortion
on his Touchscreen
II in a country with
50 Hz power.
Note:
Travel
not
allowed
unless
system
has
on-site
warranty.
KK
10/28/85
QD
HEWLETT
PACKARD
FOR MORE
INFORMATION,
CALL YOUR LOCAL HP SALES OR SERVICE
OFFICE
or East
(201) 265-5000,
Midwest
(312)
255-9800,
South
04)
955-1500,
West
(213)
970-7500
or
(415)
968-9200
OR WRITE ,Hewlett-Packard,1820
Embarcadero,
Palo
Alto,
California
IN EUROPE,
CALL YOUR LOCAL HP SALES or SERVICE
OFFICE
OR WRITE,
Hewlett-Packard
S.A.,7,rue du Bois-du-Lan,P.0.
Box,
CH-1217
Meyrin 2-Geneva,Switzerland.
IN JAPAN,
Yokogewa-Hewlett-Packard
Ltd.,
1-27-15,
Yabe Sagamihara
City,
nagawa
Prefecture,
Japan
229.
1983
Hewlett-Packard
Company
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