Getting Technical Help - Dell PowerConnect B-DCX-4S Backbone Hardware Reference Manual

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. PowerConnect B-DCX-4S serial number
3. License ID
4. World Wide Name (WWN)
PowerConnect B-DCX-4S Backbone Hardware Reference Manual
53-1001808-01
http://www.fibrechannel.org
•
Technical Support contract number, if applicable
•
PowerConnect B-DCX-4S model
•
PowerConnect B-DCX-4S operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The PowerConnect B-DCX-4S serial number (Switch Serial No.) and corresponding bar code are
provided on the serial number label, as shown here:
*FT00X0054E9*
FT00X0054E9
The serial number label is located on the nonport side of the chassis, on the left side of the
chassis just below the left-hand power supply
In addition, the chassisShow command displays the PowerConnect B-DCX-4S serial number, as
well as information about the port and application blades, and other field-replaceable units
(FRUs).
Use the licenseIdShow command to display the license ID.
Use the wwn command to display the switch WWN.
If you cannot use the wwn command because the switch is inoperable, you can get the WWN
from the same place as the serial number, except for the PowerConnect B-DCX-4S. For the
PowerConnect B-DCX-4S, access the numbers on the WWN cards by removing the Brocade
logo plate at the top of the nonport side of the chassis.
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