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Command 2 – Open a
Chat Session with this
User Name
VIPedge UG
12/12
Format: CALLNAME, "Name", Msg_Type, "Message", Send_Option where:
•
CALLNAME = The command name.
•
"Name" = The name of the person to chat with. This name must
match the name used in the Chat directory. If you leave this blank, the
main Chat window will pop up and allow you to manually select the
person.
•
Msg_Type = leave blank, future feature.
•
"Message" = Message to be sent
•
Send_Option = I or C
•I – send message immediately or
•C (or blank) – type message into user buffer but wait for user to
press SEND
Example: Agents in a Call Center want to quickly notify the supervisor that an
abusive caller is on the phone. The supervisor's name is Jan and the persons
phone number (formatted for easier reading) and name should be included when
available using Caller ID.
1. In Call Manager create a User Defined Action using the type Send
DDE Msg and name it appropriately.
In App Name|Topic enter: MSGPOP|SYSTEM
In DDE Message enter: CALLNAME,"Jan",,"Help! I have an
abusive call from: %J/%N",C
2. Choose a key on Call Manager, right-click and select Change Key.
Name the key, choose the colors, and select a type as User Defined
Actions. Select "Notify Jan – Abusive Call" from the list of actions and
Save.
TOSHIBA
Using Companion Applications
VIPedge
173
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