Table of Contents
Advertisement
Web Browser
VIPedge UG
12/12
Call Manager provides an integrated web browser window for access to Internet
or Intranet locations, or direct access to local HTML files. In addition to basic
browsing, you can create custom web applications to extend the functionality of
Call Manager for your business.
For example, your call center could have incoming calls automatically open the
Call Manager browser window to a "Caller Survey" page. The Call Survey page
could display information about the caller and display an answering script the
agent could use to guide the conversation. The web page might also allow the
agent to enter answers from the caller into HTML forms and submit the results to a
company web server.
The Call Manager Web Window is based on Microsoft Internet Explorer. You must
have Internet Explorer 6.0 or higher installed on the PC.
Click the setup icon to set Home URL and the tools to display in the toolbar
(home, stop, refresh, go back, go forward, URL).
TOSHIBA
Using Companion Applications
VIPedge
191
Advertisement
Table of Contents
