Service And Support - Siemens SINAMICS G150 Operating Manual

Diagnosis / Faults and Alarms
10.3

Service and Support

Service and Support Helpline
If you need help and do not know who to contact, we make sure that you receive
all the help you need as quickly as possible.
The helpline ensures that a specialist in your area can provide you with
professional support. The helpline (in Germany, for example) is available 24 hours
a day, 365 days a year. German and English are spoken.
Tel.: 0180 50 50 111
Online Support
Our round-the-clock, worldwide online support service provides quick and efficient
support in five languages. The comprehensive Internet-based information system,
which is available round the clock, provides product support, services, and support
tools in the shop.
Online support provides a wide range of technical information:
• FAQs, tips and tricks, downloads, current news
• Manuals
• Helpful programs and software products
http://www.siemens.de/automation/service&support
Field Service
If your plant is down and you need fast, on-site help, we can provide the specialists
with the required expertise wherever you are.
With our comprehensive service network, we offer professional and reliable
expertise to get your plant up and running again as quickly as possible.
Experts are available 24 hours a day, 365 days a year.
Tel.: 0180 50 50 444
Of course, we can also arrange special service contracts tailored to your specific
requirements. For details, please contact your Siemens office.
Spare Parts and Repairs
Our global network of regional spare parts warehouses and repair centers enables
us to respond quickly and reliably with modern logistics procedures.
During the operational phase of your machinery, we provide a comprehensive
repairs and spare parts service to ensure maximum operational reliability. Our
service includes expert advice with technical problems, and a wide range of
product and system support services tailored to your needs.
For more information about repairs or spare parts, please call the following number
(in Germany):
Tel.: 0180 50 50 446
You can call this number outside office hours and at the weekend to contact our
emergency spare parts service.
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SINAMICS G150
Operating Manual