Call Monitoring - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Enhancements

ACD Call Monitoring Enhancement: With Version 9000 or higher system software and the V9000

Enhancement license, users have the capability to enable ACD Call monitoring (

any call. In previous software versions, ACD Call Monitor only worked when the system was

configured for ACD and only ACD agent calls could be monitored. With Version 9000 software ACD

Call Monitor will function even if the system is not configured for the ACD feature.

Call Monitoring allows selected multiline terminal users to monitor another user's conversation without

participating. A programmable audible alert tone can be sent to that station user. Without the audible

alert (silent monitor), no indication is provided to either the monitored station or the outside party.

The use of monitoring, recording, or listening devices to eavesdrop, monitor,

retrieve, or record telephone conversation or other sound activities, whether or not

contemporaneous with transmission, may be illegal in certain circumstances under

federal or state laws. Legal advice should be sought prior to implementing any

practice that monitors or records any telephone conversation. Some federal and state

laws require some form of notification to all parties to a telephone conversation,

such as using a beep tone or other notification methods or requiring the consent of

all parties to the telephone conversation, prior to monitoring or recording the

telephone conversation. Some of these laws incorporate strict penalties.

Call Monitoring with Coaching Ability

Call Monitoring with Coaching Ability allows the transmit path to be opened only to the monitored station,

to provide the Coaching ability for the person that is performing the Call Monitoring. Press the MIC key,

or dial Feature + 1 to toggle the Coaching ability on and off.

An extension set as an operator in Program 20-17-01 cannot be monitored using the ACD

Call Monitor (

The ACD Call Monitor (

higher software and the V9000 Enhancement license.

Call Monitoring

15 Feature key) Enhancement.

15 Feature key) Enhancement feature requires Version 9000 or

Call Monitoring

15 Feature key) for