NEC Univerge SV8100 Installation Manual page 29

Set Filtering Options
During this part of the report wizard you may choose to 'Consolidate Transferred Calls.' In a call
scenario where a call is answered by extension 200 and transferred to extension 201, MyCalls will
treat this as two calls. The reason for this is because the telephone system will output an SMDR
record for each time an extension is connected to a trunk. By consolidating transferred calls, a call
handled by multiple extensions is treated as one call, assigned to the first extension to answer it.
To filter by an individual device or device group, check the box next to the group for example
Extensions / Groups and click next.