Table Of Contents - NEC Univerge SV8100 Installation Manual

Contents
Contents
Product Description ................................................................................................. 4
Requirements .......................................................................................................... 5
Telephone System .......................................................................................................... 5
MyCalls PC Specification ................................................................................................ 5
SV8100 Programming ............................................................................................. 6
Programming the SV8100 using a Script ........................................................................ 6
Programming the SV8100 Manually ............................................................................... 8
Installing The MyCalls Server ....................................................................................... 11
Configuration Import ...................................................................................................... 14
Using MyCalls ........................................................................................................ 18
Check Calls are being Captured ................................................................................... 18
Viewing / Amending Configuration ................................................................................ 19
Setting Up Real Time Display Windows ........................................................................ 22
Running Reports .................................................................................................... 26
Pre Defined Reports ...................................................................................................... 26
Report Groups ............................................................................................................... 33
Running Reports Using Report Templates ................................................................... 34
Installing a Client ................................................................................................... 36
Network Client ............................................................................................................... 36
Standard Client ............................................................................................................. 39
User Roles ............................................................................................................. 41
Agent Desktop User ...................................................................................................... 41
Other User Roles .......................................................................................................... 44
Licensing ............................................................................................................... 45
Reading the license from the SV8100 ........................................................................... 45
Registration ................................................................................................................... 46
Upgrading a License ..................................................................................................... 49
MyCalls Call Recorder Licensing .................................................................................. 49
Call Recording ....................................................................................................... 50
Overview ....................................................................................................................... 50
Requirements ................................................................................................................ 51
Configuring the ISDN card in the PBX .......................................................................... 52
Connecting The Call Recorder. ..................................................................................... 52
Locating the Call Recording Unit and PC. ..................................................................... 53
Installing the call recording software ............................................................................. 53
MyCalls Configuration ................................................................................................... 63
Call playback users and groups .................................................................................... 65
Playing back calls .......................................................................................................... 67
Finding Recorded Calls ................................................................................................. 69
Quick Search ................................................................................................................. 69
Customising the Call Records View .............................................................................. 70
Exact Channel Mapping ................................................................................................ 75
Multiple Call Recorder Sample Configurations ............................................................. 82