Product Description - NEC Univerge SV8100 Installation Manual

Product Description

MyCalls is a complete call management package that can be used monitor phone system activity and
performance. It works by gathering call information from the SV8100 and storing it in a database.
The MyCalls application can then be used to run reports and view real time information from the
MyCalls database. There are different levels of the product available starting from MyCalls up to
MyCalls Calls Call Centre. A summary of the features in the different levels of the product are as
follows:
MyCalls
Real Time Status displays for Extensions, DDI's and trunks.
Real Time Statistics, Single Value Windows and Combination Value Windows
Basic Alarms
Basic Reporting
MyCalls Call Manager
All the features of MyCalls plus:
Enhanced reporting
Enhanced alarms
Call costing
Users
Licensable options for Wallboards / Additional application users.
MyCalls Enterprise
All the features of MyCalls Call Manager plus:
Multi site capable
Scalable up to approx 300 PBX's
MyCalls Call Centre / Agent Control
All the features of MyCalls Call Manager plus:
Reporting on ACD working on the SV8100
Detailed ACD group / Agent reports
Login to ACD using MyCalls Agent Control
ACD Supervisor users
MyCalls Call Recorder
Allows call playback of recorded calls through MyCalls
Exclude calls from recording based on DDI / Extension / CLI
Configurable user playback options