Appendix; Troubleshooting - Silvercrest SSR 576 A1 User Manual And Service Information

Appendix

Troubleshooting

No signal
Functional fault
Small number of channels
No sound, distorted sound
No signal is shown on the device nor on the OSD menu signal
indicators.
1. First check the antenna cable: The braided lead of the external
wire and the aluminium film must have good contact with the F
connector and must not touch the inner (centre) wire!
2. Check the reception settings and edit them, if necessary. To
further locate the problem we recommend that you temporarily
connect the LNB directly to the receiver and do not use any
switches or splitters.
1. The device shows the wrong broadcasting times in the EPG or
shows the wrong time. Once powered on, the satellite receiver
needs to read and process the channel data. Depending on the
transponder, this can take some time. Sometimes it may be
necessary to re-open the EPG or to switch the channel.
2. The device fails to respond. Unplug the power cord (21) or switch
the device off by using the main power switch (22). Wait several
seconds and reconnect the device to try again.
1. Make sure that you have enabled the correct Channel List. To do
this, press the FAV [Yellow] button (44). Press P+ (28) or P- (30)
to select the desired channel list and press the OK button (40) to
confirm. To obtain the complete channel list, select <none>.
2. The antenna has been moved to the wrong satellite. When
positioning the antenna you may receive satellite broadcasting on
similar frequencies thereby causing the signal indicators of your
satellite receiver to increase. When switching channel suddenly
foreign channels or the message "No Signal!" appear. Normally it
is sufficient to move the antenna a few degrees to the East or
West in order to receive the desired channels.
1. If no sound or only interference can be heard, your TV set or AV
receiver may not be capable of decoding Dolby Digital/AC3 audio
via the HDMI port. Solution: Press the [Blue] button (43) to select
Stereo sound. If the channel does not offer any stereo sound,
connect the digital coaxial S/PDIF audio output (13) or the optical
S/PDIF output (14) to your Surround/AC3/Dolby Digital sound
system.
2. If no sound can be heard, check if the MUTE function has been
enabled. If the sound is muted, press the
resume the sound output.
3. If the sound is very low or there is no sound at all, double-check
the volume setting and, if necessary, increase the volume via the
+ button (41). Please also check the volume setting on your TV
set or your Hifi amplifier, if connected.
Digital SD Sat Receiver SSR 576 A1
button (35) again to
English - 33