Error And Maintenance Messages - Brother ADS-1250W Online User's Manual

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Error and Maintenance Messages

Related Models: ADS-1700W
As with any sophisticated office product, errors may occur and supply items must be replaced eventually. If this
happens, your machine identifies the error or required routine maintenance and displays the appropriate
message. The most common error and maintenance messages are shown in the table below.
You can correct most errors and clear routine maintenance messages yourself. If you need further information,
go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Error Message
Access Denied
Authenticate Err
Both Document and
Card set
Cannot Start Workflow
Card JAM
Check Connection
Clean Document
Position Sensor /Clean
Card Sensor
Confirm the following
and try again. -
Check the network
connection. - Set the
correct Date&Time.
Connection Failed
> Error and Maintenance Messages
Cause
Secure Function Lock is On.
The password entered in Scan to Network
was incorrect.
The ADF and the Card Slot are both
loaded with a document and a card.
The Cloud Service access right has
expired.
• The power came on when the plastic
card was inserted in the machine.
• The embossed card was inserted in
the Card Slot with the embossed side
down.
• The card was inserted diagonally.
• The plastic card is not inserted
according to the guidelines.
The machine is not connected to the
network.
The computer and machine are not
connected using a USB cable.
The sensor is dirty with paper dust.
There is a problem with the settings in the
machine and/or server.
The computer and machine are not
connected using a USB cable.
The machine could not connect to the
network.
Action
Contact your administrator to check your
Secure Function Lock settings.
See Related Information: Secure Function
Lock 3.0.
Enter the correct password. If you forgot
it, you must reset it.
See Related Information: Set up a Scan to
Network Profile.
Load either the ADF or the Card Slot,
whichever one you want to scan from.
In Brother iPrint&Scan, authenticate the
Cloud Service access again.
• Remove the plastic card. To prevent
the card from getting jammed again,
do not leave the card inserted in the
machine.
• Remove the plastic card. Insert the
embossed card, embossed side up,
into the Card Slot.
• Remove the plastic card. Insert the
plastic card straight according to the
guidelines.
See Related Information:Card Jam.
Check the network connection.
Connect the USB cable. If a USB flash
drive is inserted into the machine, remove
it.
Clean the sensor.
See Related Information:Clean the
Sensors.
Make sure your machine is connected to
a network with Internet access. Verify that
the date and time are set correctly on your
machine.
Connect the USB cable. If a USB flash
drive is inserted into the machine, remove
it.
Check the following:
• The PIN is correct.
• You did not press the WPS button on
more than one wireless access point/
router.
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