A Contacting Huawei Technical Support - Huawei PDU8000 Series User Manual

PDU8000 Modular Precision Power Distribution Cabinet
User Manual
A
Contacting Huawei Technical Support
If a critical alarm persists after you locate and clear it by referring to this document, contact
Huawei technical support for help.
Before seeking help from Huawei, ensure that the following information is available:



You can obtain Huawei support over the network or telephone. For details, see
Table A-1 Obtaining technical support from Huawei
If...
A critical fault
occurs.
A non-critical fault
occurs.
Issue 02 (2016-11-10)
Full name of the site where the alarm occurs
Name and phone number of the contact person
Scenario and detailed alarm information
Then...
Refer to the emergency
operation guide.
Contact the Technical
Assistant Center in China.
Contact Huawei Technical
Assistant Center in other
regions.
Refer to troubleshooting
cases or obtain related
documentation.
Submit service requests
online.
Copyright © Huawei Technologies Co., Ltd.

A Contacting Huawei Technical Support

Operation
Rectify the fault by following the
procedure described in the
emergency operation guide. If no
information is available, contact
Huawei technical support.
Hotline of Technical Assistance
Center in China:
400-822-9999
Log in to http://e.huawei.com
click Global Service Hotline to
obtain the hotline of the desired
region.
 Log in to http://e.huawei.com
and click Network Energy to
obtain help.
 Browse for or enter keywords
to search for related
troubleshooting documents.
Log in to http://e.huawei.com
click Submit Trouble Ticket to
obtain help.
Table A-1.
and
and
146