Troubleshooting; Overview - Brother MFC-J615W User Manual

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Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com/
Make sure that the following items are configured before reading this chapter.
First check the following:
The power cord is connected properly and the machine is turned on.
The access point, router or hub are turned on and its link light is blinking.
All protective packaging has been removed from the machine.
The ink cartridges are installed properly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
(For wired networks) A network cable is securely connected to the machine and the router or hub.
Go to the page for your solution from the lists below:
 I cannot complete the wireless network setup configuration. (See page 94.)
 The machine is not found on the network during the MFL-Pro Suite installation. (See page 95.)
The machine cannot print or scan over the network. (See page 96.)

The machine is not found on the network even after successful installation. (See page 96.)

 I'm using security software. (See page 98.)
 I want to check my network devices are working properly. (See page 99.)
I cannot complete the wireless network setup configuration.
Question
Is your SSID correct?
Interface Solution
wireless  Reconfirm and choose the correct SSID.
• The default SSID may be provided on a label attached to the wireless
access point/router. Or the manufacturer's name or model no. of the
wireless access point/router may be used as the default SSID.
• See the instructions supplied with your wireless access point/router
for information on how to find the SSID.
• Ask the manufacturer of your wireless access point/router or ask to
your Internet provider or network administrator.
 For information on what the SSID is, see SSID (Service Set Identifier)
and channels on page 19.
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