Video - Huawei TE20 Administrator's Manual

TE20 Videoconferencing Endpoint
Administrator Guide

11.2.3 Video

Table 11-7 lists the troubleshooting methods for video problems.
Table 11-7 Methods for troubleshooting video problems
Problem
While the
endpoint is
powered on and
not in a
conference, the
display device
does not display
the remote
controlled UI or
the video of your
site.
While the
endpoint is
powered on and
not in use during
a conference, the
display device
displays the
video of your site
but cannot
display the
remote
controlled UI.
While the
endpoint is in use
during a
conference, the
display device
displays the
video of your site
but cannot
display the video
Issue 01 (2016-09-01)
Possible Cause
The display device is
powered off.
The video channel of the
display device is
incorrect.
The video settings of the
endpoint or display
device are incorrect. For
example, the brightness is
set to 0.
The video cable
connection is not secure.
The monitor does not
support the video output
settings configured on the
endpoint.
The video output settings
configured on the
endpoint are inconsistent
with the actual
connections.
The endpoint does not
respond to remote control
operations.
A local or remote
loopback test is being
performed.
Check the call statistics.
If the value of Video
bandwidth[frame rate]
is 0, no video is sent from
remote sites.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Solution
Power on the display device.
Use the remote control to select the correct
video channel.
Retain the default values for the video
parameters on the endpoint and display
device.
Secure the video cable between the
endpoint and display device.
On the web interface, choose System
Settings > Input/Output > Video
Output, and set the appropriate
parameters again.
On the web interface, choose System
Settings > Input/Output > Video Output
based on the actual connections on the
endpoint, and set the appropriate
parameters again.
Telnet to the endpoint. If you fail to
operate the endpoint, it is malfunctioning.
In this case, restart the endpoint. If the
problem persists, contact the local
distributor for maintenance.
Stop all local and remote loopback tests.
Contact the remote site administrator to
resolve this problem.
11 Troubleshooting
108