Consumer Services; Customer Satisfaction Policy - Beko 71261 AL Owner's Manual

Consumer services

Dear Customer,
Beko Call Centre is available 24/7.
From land lines or mobile phones, dial our call
centre number without the area code for all your
product related queries.
Calls to our call centre are charged according to
the tariff designated by the mobile/land line
operator. Please fill out the form on the
"Consumer Services" page of our website at
www.beko.com.tr or send us a fax at 0216 423
23 53 to reach our Call Centre. Our address for
written applications: Arçelik Çağrı Merkezi, Arçelik
A.Ș. Ankara Asfaltı Yanı,34950 Tuzla/İSTANBUL
Up-to-date contact information of our Authorized
Services may be found at www.arcelik.com.tr web
site.

Customer Satisfaction Policy

Arçelik A.Ș. adopts a customer oriented approach with the major principle of providing our customers excellent experience where our brand of
service can conveniently communicate customer requests and comments from every channels (phone, e-mail, www.arcelik.com.tr, fax, letter, social
media, service, dealer, call centre) regardless of customer's profile and all these requests and comments are gathered in a single pool of information
which is traceable, reportable, transparent and reliable and all records are handled with confidentiality, objectively and fairl y in line with legal
regulations and assessed and the processes are continuously controlled and improved.
In parallel with our approach, all processes are integrated to management system and system which controls the other system is established.
Management targets are also fed via this system.
1
Website
2
3
- Analysis of the service request
- Informing the customer about the nature of the service (Estimate, transportation,
installation, information, repair, replacement, etc.)
4
5
6
Beko Call
444 0 888
(Please call without
dialling the area code
from land lines or
mobile phones")
Alternative Number
0216 585 8 888
Evaluation of the service request
Customer application
Call Center
Application registration
Customer Name,
Family Name:
Customer Phone
Authorized seller
Receipt of the service request
Scheduling & handling the service
Customer satisfaction feedback
Satis ed
Close the application file and store information
Please follow the following recommendations.
1 When you purchase the product, please have its
Warranty approved by your Authorized Dealer.
Centre
2 Use your product in accordance with the
principles of the manual.
3 Make an application to our call centre from the
telephone numbers above when you have a
service demand related to your product.
4 Ask for the "technician ID" to the technician that
comes for the service.
5 When s/he is finished, remember to ask for a
Service Receipt from your technician. This
"Service Receipt" shall be of use in case of a
problem with your product in later stages.
6 Product service life: 10 years. (The spare parts
necessary for the product to function will be
available for this period.)
Call Center
Not
Satis ed
31