General Problems; Alarm, Error, And System Messages - Siemens SIMATIC IPC MD-34A Operating Instructions Manual

Technical Support
B.2 General problems
B.2

General problems

This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not operation-
al.
Wrong time and/or date on
the device.
Although the BIOS setting is
OK, the time and data are
still wrong.
USB device not responding.
A beep sounds when a key
is pressed but no character
is displayed
An ISO image mounted with
Intel® AMT does not boot
B.3

Alarm, error, and system messages

During startup (the boot process), the BIOS first performs a Power On Self Test (POST) and
checks whether certain functional units of the PC are operating error-free. The boot sequence
is immediately interrupted if critical errors occur.
BIOS initializes and tests further functional units if the POST does not return any errors. In this
startup phase, the graphics controller is initialized and any error messages are output to the
screen.
The error messages output by system BIOS are listed below. For information on error
messages output by the operating system or application programs, refer to the corresponding
manuals.
On-screen error messages
On-screen error message
Operating system not found
Keyboard controller error
SMART failure detected on HDD
96
Possible cause
There is no power supply to
the device.
Device is switched off
The battery is empty or not
installed
The backup battery is dead.
The operating system does
not support the USB ports.
Keyboard buffer is full
Booting from USB is disabled
in the BIOS
To correct or avoid error
Check the power supply, the power cord or the power plug.
Press the power button
Charge or install battery.
1. Press <ESC> during the boot sequence to open BIOS-Setup.
2. Set the time and date in the setup menu.
In this case, please contact your technical support team.
Enable USB Legacy Support for the mouse and keyboard.
For all other devices you will need USB drivers for the specific
operating system.
<CTRL> <PAUSE>
Enable booting from USB in the BIOS Setup, see section
"AUTOHOTSPOT", "Boot" section.
Meaning / tip
Possible causes:
• No operating system installed
• Incorrect active boot partition
• Wrong boot drive settings in SETUP
Controller error.
Contact your technical support team.
Hard disk reports pending failure through
S.M.A.R.T.
Operating Instructions, 08/2023, A5E52427535-AA
MD-34A