Appendix Dtroubleshooting; Introduction; Basic Troubleshooting - NEC SuperScript 1800 Network User's Manual

APPENDIX D
TROUBLESHOOTING
I
NTRODUCTION
Use this Appendix as an aid for troubleshooting.
B T
ASIC ROUBLESHOOTING
Symptom Possible Cause or Resolution
Green LED on NIC NIC is not operational.
remains illuminated
NIC not Restart the printer.
communicating Set NIC to default settings, restart printer,
then configure the NIC.
Assure the printer is on.
SNMP Perform ping test. If ping test passes,
communication community names may be limited by
failure permissions (see NetworK Printer
Manager).
UNIX host cannot Verify connection with ping test.
print Verify printer's name on the host's lookup
table.
Use lpstat or lpadmin to verify the printer is
enabled.
Printer not detected Inspect the connection at NIC.
by Network Printer Inspect NetWare file server consoles for
Manager error messages.
Assure the printer is on.
Click refresh.
Printer not visible in Ping the NIC from the Macintosh computer
Chooser to verify the network connection.
If communication is through a router, verify
that the router supports AppleTalk.
Symptom Possible Cause or Resolution
Printer is not Use Network Printer Manager to confirm
receiving print jobs that the IPX configuration is correct and a
from NetWare print queue is serviceable.
clients Use Pconsole or Nwadmin to inspect the
printer's configuration.
Printer does not Use Network Printer Manager to determine
print jobs from if the printer is installed. Inspect NIC
Win32 clients settings.
Printer does not Ping the NIC from the Macintosh computer
appear in Network to verify the network connection.
Printer Manager
Printer drops If a client is sending PostScript print jobs,
characters assure the PostScript option is installed in
the printer.
Assure the PostScript SIMM is securely
installed.
Increase printer memory.
Test page is not Restart the printer.
printed
NIC flash upgrade Repeat the upgrade process.
process failed
During Network Assure a previous copy of Network Printer
Printer Manager Manager has been removed.
installation, Assure the computer is restarted after
"Unable to copy removal.
sammon.dll" If problem continues, remove the
message appears sammon.dll file. It is located at in the
\\windows\system directory. Then restart
the computer.
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