Motorola RS507-IM2xxxxSTWR Product Reference Manual page 15

xvi RS507 Hands-Free Imager Product Reference Guide
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RS507 or Cradle version number
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RS507 CAB file version and OEM version
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Use the ScannerLog Application on page 4-15
representative
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Occurrence (always, once out of 10 attempts, etc...)
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Suggested steps to reproduce the problem
Motorola responds to calls by E-mail, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment
for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the
warranty.
If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business
partner for support.
to retrieve and E-mail the RS507 log to the support