Hitachi EC701HP Operation Manual page 37

Returns and Exchanges
Equipment (Damaged or undamaged) should not be returned unless written approval
and a Merchandise Return Authorization (MRA Number) is received from your Linear
Sales representative or Linear Customer Service. Special shipping instruction will be
provided which will assure proper handling. The circumstances and reasons for the
return must be included in the request for return. Equipment that is special or
"custom" ordered may not be returnable. In situations where return or exchange is at
the request of the customer a restocking fee may be charged. All returns must be sent
freight prepaid and properly insured by customer. When communicating with Linear
please refer to your Order or Invoice Number.
Unpacking
Use care when unpacking the equipment. First perform a visual inspection of the
item(s) to determine if any damage occurred during shipment. Be sure to retain all the
shipping materials (crates and boxes or cartons) until such time that it has been
determined that the received equipment arrived undamaged. Find all PACKING LISTS
and keep them to assist in locating and identifying any components or assemblies that
may have been removed for shipping and might need to be reinstalled in the
equipment. Make sure that all shipping straps, supports and packing materials are
completely removed from the equipment prior to initialization and use.