Cannot Send Faxes; Cannot Send Faxes To A Specific Recipient - Epson ET-16500 User Manual

User's Guide
"Error Code on the Status Menu" on page 172
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"Making Settings for a PBX Phone System" on page 110
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"Connecting the Printer to a Phone Line" on page 105
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"Uninstalling Applications" on page 168
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"Installing Applications" on page 169
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Cannot Send Faxes

❏ If the user restriction feature has been enabled, a user name and password are required to operate the printer.
Contact your administrator if you do not know the password.
❏ If the user restriction feature has been enabled, and you send a fax from a computer, user authentication is
performed using the user name and password set in the printer driver. When you cannot send a fax due to an
authentication error, contact your administrator.
❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject
incoming faxes that do not include header information.
❏ If you have blocked your caller ID, unblock it. Some phones or fax machines automatically reject anonymous
calls.
❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax.
Related Information
"Basic Settings" on page 131
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"Cannot Send or Receive Faxes" on page 206
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Cannot Send Faxes to a Specific Recipient

Check the following if you cannot send faxes to a specific recipient due to an error.
❏ If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the
call ends with an error. Dial using the On Hook feature or using a connected telephone to check how long it
takes before you hear a fax tone. If it takes more than 50 seconds, add pauses after the fax number to send the
fax. Press to enter the pause. A hyphen is entered as the pause mark. One pause is about three seconds. Add
multiple pauses as needed.
❏ If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient from the contacts list, press Edit and change Fax Speed to
Slow(9,600bps).
Related Information
"Sending Faxes After Confirming the Recipient's Status" on page 113
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"Sending Faxes Dialing from the External Phone Device" on page 112
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"Managing Contacts" on page 60
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"Cannot Send or Receive Faxes" on page 206
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Solving Problems
208