User Support; Before Requesting Repairs; When Requesting Repairs; About Repair Parts - NEC Express5800 Series User Manual

Chapter 9 Operation and Maintenance
4.

User Support

4.1

Before Requesting Repairs

Before requesting repairs, do the following if the server appears to have failed:
1. Check if the power cord and the cables to other devices are properly connected.
2. See "Troubleshooting" to see if your problem fits one of the descriptions. If it does, take the recommended action.
3. Check if the software required for operation of the server is properly installed.
4. Run anti-virus software on the servers.
If the server still appears to have failed after you have taken the above actions, contact your service representative
immediately. Before contacting your service representative, take a note of the LED indications of the server and the alarm
indications on the display unit, as these may provide significant help to your service representative.
Go to Support information on the NEC Corporate website (http://www.nec.com/) for more information.
4.2

When Requesting Repairs

When requesting repairs, prepare the following documents:
 Memo of the message shown on the screen display when the failure occurred
 Failure information (if requested by your service representative)
 Record of the equipment and peripheral devices
4.3

About Repair Parts

Repair parts for this equipment will be available for up to 5 years after manufacture is discontinued.
Express5800/US320f User's Guide
4. User Support
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