Extension Hunting; Sending Calls To Hunt Groups; Remove Or Install Your Extension From Your Ucd Group - NEC DSX Feature Handbook

Extension Hunting

Automatically route calls to co-workers that work closely together.
Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the
hunt group until answered at a member extension. If you work with a group of co-workers that share responsibility for answering
calls, you may be in an Extension Hunting group.
There are three types of Extension Hunting:
Circular Hunting, in which a call continuously cycles through the group until answered.
Terminal Hunting, in which a call cycles through the group only once.
Uniform Call Distribution (UCD) Hunting, where the co-worker that has been idle the longest gets the new call.

Sending Calls to Hunt Groups

To send a call into a Terminal or Circular Hunt Group:
1. Place or answer an outside call.
2. Transfer the call to a hunt group member.
See Transfer on page 177 for more.
To send a call into a UCD Hunt Group:
1. Place or answer an outside call.
2. Transfer the call to the UCD Group master number (e.g., 701).
See Transfer on page 177 for more.
Remove or Install your Extension from
your UCD Group
To remove or reinstall your Extension from your UCD Group:
1. Press
INTERCOM
2. Do one of the following:
a) Dial to return your extension to your UCD Group.
4
b) Dial to remove your extension from your UCD Group.
6
3. Press
SPEAKER
XML to PDF by RenderX XEP XSL-FO Formatter, visit us at
and dial .
*5
to hang up.
DSX |
http://www.renderx.com/
Features
| 85