Hotline; Using Hotline - NEC DSX Feature Handbook

Hotline

Hotline provides partner extensions with one-button calling, Transfer, and a Busy Lamp Field (BLF).
You may have a Hotline key on your telephone for one-button calling and Transfer to a co-worker (called your Hotline partner).
If you work closely with a co-worker, Hotline may help.
When the key is:
Off
On
Medium Flash
Fast Flash
1
Ringing Intercom and Group Ring calls light the Hotline key. DILs, Key Ring calls and transferred calls do not.
Hotline Automatic Transfer
With Hotline Automatic Transfer, you can Transfer a call to a co-worker just by pressing their Hotline key and hanging up.
Without Hotline Automatic Transfer, you must press
Hotline key for one-button Transfer to co-workers, Hotline Automatic Transfer is recommended. If you prefer to consult with
your Hotline partner rather than Transfer, disabling Hotline Automatic Transfer would be helpful. Check with your
communications manager for more.
Hotline Key Surfing
Consecutively pressing Hotline keys, also called "surfing", is a convenient way to locate co-workers. The operation of surfing
is an interaction between the Hotline Automatic Transfer and Automatic Hold options. For example, when Hotline Automatic
Transfer and Automatic Hold are both enabled, while on an outside call you can quickly surf a row of keys to find a co-worker
and then hang up when you find them. The call transfers to the co-worker without any other steps. Ask your communications
manager for more about this feature.

Using Hotline

To place a call to your Hotline partner:
1. Press your Hotline key.
2. Talk to your Hotline partner.
To answer a call from your Hotline partner:
1. When you hear two beeps, speak towards the phone.
2. Talk to your Hotline partner.
To transfer a call to your Hotline partner:
1. While on a call, press your Hotline key.
2. Do one of the following.
a) If your partner answers, announce the call, press
If your extension has Hotline Automatic Transfer, just announce the call and hang up.
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Hotline Busy Lamp Indications
Partner extension is in DND for outside calls (option 1).
Partner extension is in DND for Intercom calls (option 2)
before pressing the Hotline key. If you frequently use your
TRANSFER
TRANSFER
DSX |
The partner extension is:
Idle or not installed
Busy or ringing1
or All Calls (option 3).
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