Hold; Using System Hold - NEC DSX Feature Handbook

Hold

Have a call wait on Hold, then pick it up to continue the conversation.
Hold lets you put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in
your work area. While your call waits on Hold, you may process calls or use a system feature. Outside calls that you leave on
Hold too long recall to you. If you don't answer the recall, the call normally diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call you place on Hold flashes the line key on your co-worker's keysets. Any co-worker
with the flashing line key can pick up the call.
Exclusive Hold
When you place a call on Exclusive Hold, only you can pick up the call from Hold. The line appears busy on your co-worker's
keysets. Exclusive Hold is important if you don't want a co-worker picking up your call on Hold.
Automatic Hold
Automatic Hold allows you to be on an outside call, activate a feature, and automatically place your call on Hold without
first pressing the HOLD . The system places a call on Hold automatically when you press
key. Automatic Hold optionally allows you, while busy on an outside call, to press another line key or a Call Coverage
Key to automatically put your initial call on Hold.
Intercom Hold
You can also place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. There is
no Hold Recall for Intercom calls.
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart below). This allows the
keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling.
For this type of call:
Call that you placed on Hold
Call that you initially placed on
Hold recalling your phone
Call a co-worker placed on Hold at
their extension
Call a co-worker initially placed on
Hold recalling your phone

Using System Hold

To place a call on System Hold:
1. Press .
HOLD
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Distinctive Flash Rate on Recall
You see this flash rate:
System Hold
Single Wink On (green)
Double Wink On (green)
Single Wink On (red)
Double Wink On (red)
DSX |
CONF , INTERCOM
Exclusive Hold
Double Wink On (green)
Double Wink On (green)
None (On red)
Double Wink On (red)
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